Job Description

• Vision: Deliver world-class service to all customers.
• Mission: Make every customer feel like the most valued person.

At Delta Air Lines, we are focused on building an organization operated by people with an unwavering commitment to superior customer experience to further position Delta as the world\'s most trusted airline in the eyes of our employees and customers.

As a Customer Experience Specialist, you will join a service and sales focused team in high energy call center environment, focused on listening to, caring for and connecting with customers. In this position, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer\'s travel not only superior but memorable.

This position is full-time with comprehensive health and wellness benefits, performance incentive programs, and Delta\'s industry-leading travel privileges.

Life at our Singapore Customer Engagement Center:

Centrally located at the Singapore Post Center 2 minutes away from Paya Lebar MRT station, surrounded by 3 shopping malls, entertainment, and 24-hour food center 5-7 minutes away

Modern break room offering snacks and beverage options and free Wi-Fi

Local community engagement activities within Singapore as well as participation with Relay for Life and Day of Hope, Breast Cancer Research Foundation (BCRF), and Family Fun Day

Delta employees, spouse/children can take advantage of interline agreements that provide space available travel at a reduced rate on many other airlines from around the world.

Discounts available to global attractions, hotels and cruises through Delta Perks!

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by:

Effective listening

Quickly identifying and owning customer issues

Actively search for solutions to problems

Making quality decisions

Interacting with a globally diverse group of customers and colleagues

Specialists sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly.

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD 2,682.00 per month.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us. -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Specializations

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Singapore Post