Job Description

Customer Integration Management SpecialistCompany:Job ID: 00000427282Date Posted: 2024-05-21Location: SGP - Singapore, Singapore Qualifications:Boeing Training and Flight Services is seeking for a Customer Integration Management Specialist to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. Leads pro forma customer training conferences and direct sale resource planning conferences. This position is based in Singapore at our training campus, located at Changi North.Position Responsibilities:

• Contract Management \xe2\x80\x93 Responsible for managing, recording, and communicating customer contractual terms such as products, current pricing, methods of payment, annual escalation data, amendments, and contract duration\'s.
• Account Management \xe2\x80\x93 Works to ensure proper internal processes are followed while resolving requests for quotes and maintaining training credit balances. Conducts routine account audits and maintains systems to ensure data integrity.
• Campus Support \xe2\x80\x93 Works directly with internal and external customers to address concerns while at training campuses and acts as a liaison to connect the right stakeholders required to find acceptable solutions for Boeing and the customer. Builds and maintains positive internal and external customer relationships.
• Problem Solving - Troubleshoots and solves various customer and account issues as they arise by leveraging knowledge of customers, contracts, and internal and external contacts.
• Planning and Forecasting - Supports forecasting of customer requirements while working with Customer Program Managers and Training Schedulers. May be required to help prepare for or attend conferences with customers where planning of training is conducted.
• Works cross functionally to ensure all stakeholders are prepared to execute customer training.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in cross-functional leadership, collaborative problem solving, building lasting relationships & proficiency in written and verbal communication.
• Excellent organizational skills and attention to detail
• Establishes, maintains, and expands network to address customer needs and keep lines of communication open.
• Ability to manage large volumes of data.
• Knowledge of the airline / aerospace industry is preferred.
• Proficient in Microsoft Office Suite with an emphasis in Excel, PowerPoint, and Word.

Preferred Qualifications (Desired Skills/Experience):

• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations.

Typical Education/ Experience:Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years\' related work experience or an equivalent combination of education and experience (e.g. Master+2 years\' related work experience, 5 years\' related work experience, etc.).Relocation:This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.Work Authorization:

• Candidates must have authorization to work in Singapore and the Company will not be sponsoring Employment Visas.
• Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.Relocation: No relocation availableExport Control Requirement:Safety Sensitive: This is not a safety sensitive positionContingent Upon Award Program This position is not contingent upon program awardExperience Level: Individual Contributor - 2Job Type: RegularJob Code: WASMI2 (P20)

Boeing