Job Description

Company Description
Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page If you have questions about the company or open roles you can Chat with an insider

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  Engage with customers via phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for our customer base.
• Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action
• Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
• Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success
• Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
• Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation
• Additional responsibilities related to the function may be required

Qualifications

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  Degree in a Business related discipline
• 2-3 years experience with Account Management, Customer Service, and/or Sales ideally focused on the Asian market for international companies
• Fluent in English and Japanese, other Asian languages would be an advantage
• Able to multitask and prioritize based on business/customer needs
• Excellent organization & time management skills
• Autonomous and self-driven
• Comfortable working and fit in an international culture
• Willing to work in a start-up environment

Additional Information

• Beginning: 1st September, 2022
• Vacation: 17 days paid per year
• Employer CPF Contribution will be paid by EcoVadis
• Working Hours: 40 hours per week from Monday to Friday
• Medical Aid coverage in accordance with company policy
• Work Mode: Hybrid Work

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you! Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know. Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.