Job Description

COMPANY DESCRIPTION
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
DESIGNATION : [Agilent Technologies] Customer Operations Specialist-Korean Market

RESPONSIBILITIES

• Primary Responsibilities:

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.

• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical

• Coordinate and responsible for end-to-end order management which includes order fulfilment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.

• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.

• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.

• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.

• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary.

• Key Deliverables:

• To understand and resolve customers' concerns by applying appropriate skills and meet customers requirement in effective way.

• Ensure every order is always compliant to Agilent's policies and processes.

• Prompt follow-up on order management to ensure revenue recognition.

• Maintaining post order entry responsibilities using control related reporting to ensure compliance.

• Bachelors or Master or University Degree, or a combination of educations and equivalent experience in customer service operations.
• Excellent communication skills, both written and verbal in English (and country-specific as required)
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Ability to read and write Korean is mandatory with good command of English

• Fully understand the Korean business culture

• Location: Yishun (North), Bus shuttle service from MRT to office, morning & evening timing

• Operation Hours: 8.30 am – 5.30 pm

• Salary Range: S$3,200 - $4,600

• We regret to inform you that only shortlisted candidates will be notified.