Job Description

Customer Order Management Specialist

Description

Customer Order Management - Specialist

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today\xe2\x80\x99s most innovative thinkers to solve the world\xe2\x80\x99s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That\xe2\x80\x99s what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management \xe2\x80\x93 Specialist to join our team in Pandan Avenue, Singapore and this follows Hybrid work model. Some travel required between plants/site/ different regions.

In this role, you will make an impact in the following ways:

• Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Drives results - Consistently achieving results, even under tough circumstances.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Qualifications

To be successful in this role you will need the following:

• College, university, or equivalent degreeThis position may require licensing for compliance with export controls or sanctions regulations.
• Min experience 5 years and 2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
• Required good collaboration and follow up skills.
• Good communication skills
• Pro-active and have a sense of urgency.
• Travel can be required.

Compensation and Benefits

• Permanent Salary, AWS, Flexi Benefit etc
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Job SUPPLY CHAIN PLANNING

Primary Location Singapore-South West-Jurong-Singapore, Singapore, CWT Logistics Whse Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 14, 2023, 9:30:00 PM

Unposting Date Ongoing

Organization Corporate

Req ID: 230003E0

Cummins