Job Description

Job Title Customer Project Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vis Job Title Customer Project Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all. You are responsible for Delivering products, services, systems and/or solutions at customer sites, as agreed in the customer contract and Statement of Work. Gaining agreements on and achieving project goals and objectives, balancing, and managing the project scope (including requirements), schedule, budget, quality, resources, and risks. Support presales activities as a subject matter expert ensuring that the scoped solution can be delivered to meet customer expectations with a clear path to revenue recognition & customer value. Ensure that all deliverables have been met including, but not limited to, systems installation and integration, clinical and technical consulting, training and education and customer success deliverables. Monitoring the customer success criteria and project budget during project execution with an outcome-oriented view focusing on the maximization of the project benefits and customer impact. Leading diverse project team(s), empowering the team members to become efficient and effective. Building partnerships with the project's stakeholders, leverage them to achieve goals, and able to influence their opinions and negotiate effective solution. Confirming & using the project objectives and customer success criteria, formulates the project plan, in consultation with project team members and other parties concerned on base of the customer contract. Investigating customer expectations and responding to their feedback. Contextualizing organizational goals and shifts, recognizing opportunities, and turning those into customer value. Monitoring project activities, appropriately balancing risk taking and issue escalation and setting up detailed progress / escalation reports (including suggested corrective actions) for the project steering team. Ensures Philips standards (Process/Systems/Way-of-Working) are adopted as outlined in Philips Business System (PBS) and in the local Management System based on Philips Excellence Process Framework (PEPF). Is responsible for driving compliancy to applicable regulations (Q&R/ H&S) by own organization, third parties and partners in the project. Controls the project budget and project progress, evaluates all change requests as to feasibility, costs/benefits and added value, takes corrective actions. Provide revenue forecast input for projects and for ensuring changes to the forecast are reported & flagged. Achieve and maintain required professional certifications. To succeed in this role, you'll need a customer-first attitude and the following Bachelor's Degree Holder in related disciplines. Knowledge and experience in IT Project Management within a Healthcare Environment is preferred (i.e. Healthcare IT, EMR, Patient Monitoring). Certification in Project Management preferred (PMP or Masters Certificate in Project Management). LEAN Certification is optional. Effectively manages and leads multiple projects concurrently with varying complexities. Strong interpersonal and communication skills, both verbal and written. Demonstrates effective influential leadership across all project resources/stakeholders. Must be highly organized. Ability to present and negotiate effectively in multiple areas of the customers' environment. How we work at Philips There are three core ways that define our ways of working - . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion. We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely. Why should you join Philips Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. 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