Customer Relations Executive (service Ambassador) @orchard, Work Office Hours #hys
Singapore, Singapore
Job Description
Description
Responsibilities:
- Conduct regular visits to wards to check on patient\'s well-beings/ address requests/ potential feedbacks/ complaints
- To be able to provide service recovery for potential feedback/ complaints that are addressed
- Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
- Escalate crucial issues to Service Executive if beyond scope for service recovery
- Report and track patients whom service recovery has been provided to
- Training of new incoming staff
- Overseeing the ambassadors
- Minimally ITE with customer service/management experience
- Able to start work on short notice
Ivy Yong Shi Mei
Personnel EA License No.: R2198995
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
Industry
Healthcare / Pharmaceutical / Life Science / Medical Device
Specialization
Customer Service
Location
Central
Employment Type
Permanent
Salary
Negotiable
If you meet the requirements of this role, please email a detailed resume in Word document to Ivy Yong Shi Mei.
CEI Registration No.: R2198995
Email: ivy.yong@recruitexpress.com.sg
Tel: 67363280
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Job Detail
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Job IdJD1339162
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned