Customer Relationship Executive
Singapore, Singapore
Job Description
- Opportunity to grow with an experienced fintech start-up team
- Large and direct impact on business performance
- Ambitious, fun and family-like team culture
About Lendela
At Lendela we connect consumers to financial institutions to help them get the best personal loans. With our technology-driven reverse auction model, we\xe2\x80\x99re bringing the world\xe2\x80\x99s most advanced personal loan marketplace to this region. Based on a Scandinavian success story, Lendela\xe2\x80\x99s highly experienced team has been connecting banks and consumers since 2003. Our team culture is flat, friendly and family-like. We value ambition, collaborative teamwork and open communication, where regardless of seniority everyone is stimulated to challenge the status-quo and help improve the way we do things. You will have autonomy on how you achieve your goals but with that comes responsibility to hit the targets.Customer Relationship Executive
We\xe2\x80\x99re looking for a dynamic and aspiring Customer Relationship Executive to join our team in Singapore. A successful candidate will have the extraordinary opportunity to work closely with Founders and Management team and handcraft this unit together. As a Customer Relationship Executive, you will take full control of the customer journey, build successful relationships with each customer and scale the market.Key Requirements:
- Minimum 1 year experience with Customer Service
- Experience in a customer-facing Sales role is a plus
- Outstanding negotiation skills with the ability to handle challenges
- Familiar with, or keen to work in a fast-paced start-up environment
- Patience, persistence and persuasiveness
- Excellent communication skills
Responsibilities:
- To act as the customers\' main point of contact to ensure that their loan application, queries, expectations or issues are dealt with appropriately
- To liaise between customers and partners, to ensure optimal matchmaking between the two
- To execute and achieve sales target, to help as many customers as possible get the best personal loan
- To build & maintain good customer relations by consistently communicating via calls and chat, and by following up with after sales service
- To create and update activity reports
What\xe2\x80\x99s on offer:
- Opportunity to grow with an experienced and ambitious fintech start-up team
- Dynamic and global colleagues
- Direct influence on shaping and improving the company\xe2\x80\x99s processes and product
- Competitive salary in range SGD 2500-3000
- Sales incentives
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Job Detail
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Job IdJD1253114
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned