Supervise daily operations and promote a collaborative, high-performance culture across multiple locations.
Train and manage new staff in customer service and ground operations.
Develop and execute business plans covering sales targets, revenue growth, and expense control.
Collaborate with the marketing team to design strategic customer loyalty programs.
Handle customer inquiries, complaints, registration, and withdrawal processes.
Partner with internal departments to continuously enhance customer satisfaction.
Maintain and update the staff training manual to ensure consistency and quality.
Set clear departmental goals aligned with overall company objectives.
Work with management to plan and implement strategic growth initiatives.
Coordinate with the curriculum and teaching teams on the class schedules.
Analysis the performance of operations to implement improvement plans.
Communicate and present effectively in
both English and Chinese.
Job Requirements
Excellent interpersonal and communication skills.
Strong leadership abilities and a collaborative mindset.
Proven conflict resolution skills.
Ability to build and maintain long-term client relationships.
Proficient in both
English and Chinese
Languages
Able to work 5 days a week, including
weekends and weekday evenings
, in accordance with the centre's operating hours.
Experience and Education
Minimum bachelor's degree in business administration, marketing or management.
* Minimum 5 years of customer service, sales, or a related position.
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