Job Description

Customer Service Administrator About Us: Swish! Swimming is a boutique swim school located in the lush surroundings of Dempsey area (local to Tanglin, Orchard Road). We are one of the best infant/young children Swim Schools in Singapore and are looking for a friendly, positive individual to join our ever-expanding Customer Service team. We are multicultural and have a fun team environment along with being a stable business where all employees were retained through COVID restrictions. Training will be given on all aspects of the role. Introduction Your role will be the first port of call for all new and existing clients and enquiries, both face to face, email, whatsapp and by telephone A positive outlook, smiley face and can-do attitude is important and contributes to being part of the Swish environment. Required Skills/Abilities: Good at verbal and written communication skills Customer Service orientated. A good team player with a good work ethic. Answering calls, emails (any communication) Coordinate between the coaches and clients as required Have a good head for scheduling and task management. Can multi task A sound knowledge of computer packages like Microsoft Office Suite, Google (any sound knowledge of scheduling software) Can work reliably alone or under pressure in an efficient and accurate manner Enjoy liaising with clients directly face to face, phone or email Invoicing clients using IClass (training will be given) Maintain shop inventory Social media is your thing Organise parties and events Full Vaccinated Education and Experience: At least one year of office/admin related experience If you think this meets your work criteria then we would like to meet you!