Customer Service Advisor (motorcycle)
Singapore, Singapore
Job Description
- Responsible for daily intake of motorcycles for servicing, insurance claim as well as handling Authority bikes
- Advise customer on necessary repair & maintenance including cost / estimate.
- Assist other Customer Service Advisors especially during peak hours and to cope with high volume.
- Ensuring and upholding the service image at all times.
- Assisting in achieving higher service levels through various action plans constantly implemented.
- Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
- Ensuring administration work is done promptly in terms of warranty claims, internal account, WIP reports, cash debtors, monthly target of various scores, etc.
- Follow up closely on back -order parts in scheduling service appointment and keep customer update on service and the delivery date for job completion .
- Take ownership of the customer\xe2\x80\x99s experience by returning live service calls and carrying out those additional assignments that create strong customer relationships.
- Need to be proficient in using computers and various software programs to perform the necessary job duties.
- have strong interpersonal skills and be a self-starter, problem solver, critical thinker, and able to assist others when needed.
- Carry out any other duties as and when assigned by the immediate Supervisor or higher management.
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Job Detail
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Job IdJD1331319
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned