Customer Service Advisor

Singapore, Singapore

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Job Responsibilities:

Ensure good after-sales support to customers by rendering the highest level of customer service
Attend to customers\' requests for service bookings, inquiries, and complaints about their vehicles promptly
Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
Promptly input daily transactions of vehicles service/repairs and where necessary generate reports for customers\xe2\x80\x99 review
Identify and assess customers\' needs to achieve satisfaction
Provide accurate and valid information with appropriate solutions and alternatives to handle customers\' vehicle requirements and complaints
Build sustainable relationships and trust with the customers and committed to increasing customers\' engagement level
Recommend suitable packages and/or add-ons for customers
Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
Follow up on any outstanding payments
Capture customers\' feedback on the service levels, and present findings for Management\'s review
Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
Any other ad-hoc duties assigned

Job Requirements:

Minimum GCE \xe2\x80\x98O\xe2\x80\x99 Level or NITEC / Diploma in Automotive Technology or equivalent
Experience in repair work scheduling and resource planning
Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
Working knowledge of motor insurance claim process
Customer service-oriented, proactive, and independent with a positive working attitude
Strong attention to detail, organizational and time management skills
Able multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
Team player with self\xe2\x80\x93discipline and willingness to learn qualities
Strong administrative and coordination qualities
Good interpersonal and communications skills with the ability to build strong customer relationships
Flexible, friendly, helpful nature, and a team player
Computer literate and proficient in Microsoft Office applications (Excel and Word)
Possess a valid Class 3 driving licence

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