Customer Service Advisor
Singapore, Singapore
Job Description
:Industry: Heavy construction
Location: Tuas
Basic salary UP $2600 + BonusJob Responsibilities
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
- Identifying and responding to customers needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Performs ad hoc duties as assigned by Supervisors
- Min O Level
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- At least 1-year relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system advantageous
- Attentive, adaptable and responsible with good communication skills
\xef\xbb\xbfEA Registration No.: R21100484People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9749
\xef\xbb\xbfJob ID: \xef\xbb\xbfQW9545WW
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Job Detail
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Job IdJD1457005
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned