Job Description

4PL control tower is benchmark solution by MAERSK tailored to meet the FMCG giant’s 4PL needs. The solution by design needs out of the box thinking and extra-ordinary ownership & accountability from the 4PL team. The person will not only ensure timely movement of freight from and to Indonesia but also proactively coordinate with different parties including nominated 3PL/ brokers & customer internal stakeholders to achieve the end goal of operational excellence. As 4PL the responsibility of entire supply chain lies with Maersk and in a way we become an extension of customer’s shipping department. The control tower team handles day to day EXP/IMP operations, exception management, SAP transactions, payment to 3PL and brokers and provide consultancy on logistics/ supply chain related issues.
Key Responsibilities
Export – as but not limited to below:

• Booking coordination: receive booking from warehouse, place booking with carrier, co-ordinate with broker for trucking arrangements.
• Documentation: receive information from respective desks, send SI to carrier, follow up on B/L or SWB release, and ensure pre-alert mail is sent on time. Filing and documentation for audit.
• Customs clearance coordination: monitor the customs clearance timeliness from broker, support brokers on trouble-shooting
• Daily report: ensure trackers are sent on time by brokers
• DMS/ Visibility: ensure the Daily issue list and scorecard is updated accurately and timely.
• Internal Ops SLA: ensure all WI/ job aids are updated
• Support client’s queries on shipment status
• Ensure the overall process is being adhered strictly by related parties (warehouse, planner, 3PL), any exceptions need to be escalated on time
• Able to understand the Client’s business and facilitate exception in the most compliant way
• Other ad-hoc

Import – as but not limited to below:

• Import clearance: monitor the timeline of import clearance, ensure trackers are sent on time from brokers, and ensure no detention and demurrage incurred.
• Documentation: receive pre-alert, ensure the pre-alert documents are as required, follow up with and monitor broker for accurate and timely clearance. Filing and documentation for audit.
• Provide guidance/escalate for guidance on exceptional cases.
• DMS/ Visibility: ensure the Daily issue list and scorecard is updated accurately and timely.
• Internal Ops SLA: ensure all WI/ job aids are updated
• Ensure the overall process is being adhered strictly by related parties (warehouse, planner, 3PL), any exceptions need to be escalated on time
• Able to understand the Client’s business and facilitate exception in the most compliant way.

Payment – as but not limited to below:

• Maintain documents: Create/ manage IOP/ WI for payment related activities.
• Tracking: receive broker/ 3PL invoices, follow receiving procedures and maintain the payment tracker accurately and timely.
• Manage 3PL: to provide accurate invoices on time.
• Visibility: Provide visibility to the customer on status, exceptions, issues and payment milestones.
• Manage customer functions: Ensure relevant department of customer process invoices timely and resolve issues, if any.
• Invoice processing: Verify and process broker invoices as per the detailed SOP/ SLEA/ KPIs
• SAP transactions: Related to payment.
• Quality standards: Ensure proper checklist are created and adhered in order to ensure quality standards while processing invoices- reject any invoices to broker not meeting requirements.
• Ensure the overall process is being adhered strictly by related parties (brokers, AP, 3PL), any exceptions need to be escalated on time

Qualifications:
Behavioral:

• Ownership and accountability
• Strive towards excellence
• Stakeholder Management abilities
• KPI driven performance- Ability to deliver results
• High attention to details
• Process improvement mindset - Look out for gaps
• Ability to prioritize based on importance/ urgency

Skills:

• Bachelor’s degree
• Demonstrated a deep understanding of and experience in the logistics industry
• With at least 2 years experience in logistics industry
• Strong written and verbal communication skills both in English and local language
• Must possess time management skills to manage high volume in a fast-paced environment
• Intermediate to advance MS EXCEL skills
• Some SAP functional experience is preferred, not mandatory.
• Personality: Self-starter, problem solver, Love for great service, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented, Team player