Morgan McKinley is working in partnership with a leading bank currently looking for a 12 months contractor to join their team. This position reports into the Client review head.
Voice Agent
Provide the highest level of customer service to customers by handling calls in a prompt and professional manner.
Instil customer confidence and generate loyalty by striving to offer first-contact resolution whenever possible.
Take ownership by following-up and providing timely updates to customers when their enquiries are being directed to the appropriate department for resolution.
Strive to deepen customers' relationship by recommending customized solutions to customers through engagement and needs analysis.
Enhance customers' experience by introducing them to self-service banking channels that suit their needs.
Serve as bank's brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each call.
Ensure documentation and administrative work relating to each customer call is completed in an accurate and prompt manner.
Meet all service standards and assigned targets at the individual and team levels.
As a successful applicant, you would have the following Skills & Qualifications:
Competencies & Personal Traits
Excellent communication skills.
Disciplined, mature and able to multi-task independently under pressure.
Service-oriented with strong interest in developing a customer-focused career.
Pleasant personality and able to work effectively in a team.
Prior customer service experience would be an advantage.
If you're interested in this role, please send your updated CV (word format) to fleow@morganmckinley.com for a confidential discussion
Referrals are greatly appreciated.
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
Registration No: R21101982
Registration Name: Fabian Leow
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted
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