Customer Service Agent
Singapore, Singapore
Job Description
Job Summary
- Singapore
- Contract
- BBBH829338
- Sep 27, 2022
- Competitive
Morgan McKinley is working in partnership with a leading bank currently looking for a 12 months contractor to join their team. This position reports into the Client review head.
Voice Agent
- Provide the highest level of customer service to customers by handling calls in a prompt and professional manner.
- Instil customer confidence and generate loyalty by striving to offer first-contact resolution whenever possible.
- Take ownership by following-up and providing timely updates to customers when their enquiries are being directed to the appropriate department for resolution.
- Strive to deepen customers' relationship by recommending customized solutions to customers through engagement and needs analysis.
- Enhance customers' experience by introducing them to self-service banking channels that suit their needs.
- Serve as bank's brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each call.
- Ensure documentation and administrative work relating to each customer call is completed in an accurate and prompt manner.
- Meet all service standards and assigned targets at the individual and team levels.
Competencies & Personal Traits
- Excellent communication skills.
- Disciplined, mature and able to multi-task independently under pressure.
- Service-oriented with strong interest in developing a customer-focused career.
- Pleasant personality and able to work effectively in a team.
- Prior customer service experience would be an advantage.
Referrals are greatly appreciated.
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
Registration No: R21101982
Registration Name: Fabian Leow
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted
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Job Detail
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Job IdJD1240653
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned