Customer Service And Administrative Specialist
Job Description
THE ROLEAs a Customer Service and Administrative Specialist, you are expected to assist customers with all queries through phone and emails. You are also to manage data and track purchases for shipment.ESSENTIAL FUNCTIONS> Answer phone queries> Manage customers' queries through email, phone, and live chat> Manage and keep current ticket listings up to date> Track and confirm orders and cancellations> Check each order for accuracy> Check each event listing for accuracy> Research potential fraudulent orders> Manage data and inventory> Manage FedEx and electronic shipping> Track, confirm, process, and ship orders> Compile and submit chargeback disputes> Assist with business development projects and ideasQUALIFICATIONS> A Bachelor's degree in the related field> Must be able to type 50+ WPM, familiar with keyboard shortcuts> Experience in a multi-client environment> Strong computer aptitude, which includes expertise with Microsoft 365 applications> Strong organization, oral and written communication skills> Analytical skills with particular attention to detail> Aptitude in data management, analytics, reporting preparation> Ability to function in an autonomous environment—independent worker, self-directedJob Type: Full-timeBenefits:
- Work from home
- 13th month salary
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Job Detail
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Job IdJD999371
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTaguig, Philippines
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EducationNot mentioned