Job Description

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Would you like to contribute building our APAC Supply Network Operations Team that orchestrates our supply to markets, to provide our patients and customers with the highest possible level of service? We offer an exciting job in an international company with great development possibilities, and where your contributions will be valuable and make a difference.

The customer service and logistics specialist is responsible to ensure that all products required by the \xe2\x80\x9ccustomers\xe2\x80\x9d are available on time with the right level of inventory in order to achieve budget/business targets of marketing, sales, finance and operations. Ensure close and smooth collaboration with all internal and external customers.

Understands and keep track on required replenishment/shipment to the markets/customers, focusing on:

Delivering on time and in full

Avoiding/Minimizing backorder

Understanding the market\xe2\x80\x99s specific requirement

Understanding the market\xe2\x80\x99s dynamics

Manage and monitor day-to-day sales orders. Lead discussions with Global Supply Chain teams and local markets to ensure the availability of the product and ensure on time shipment. Avoid/Minimize backorder and optimize transport cost and efficiency.

Updates and ensure data integrity in reports & KPIs and perform spot analysis when required.

Main Accountabilities

Providing the right documents such as shipping documents, invoice, credit note at the right price and right payment terms.

Ensure that pick-up, transport and delivery occur properly and timely with the right shipping documentation.

Control of local inventory level available for sale and ensure on time, in full replenishment when required.

Coordinate and support of actions in case of recall, quality investigation, traceability inquiry, repack, and other pharmaceutical operations.

Monitoring of return of expired or damaged goods and coordinate the issuance of relevant document (e.g credit note).

Single point of contact for local markets for any orders and replenishment matters.

Supports and coordinate import / export / logistic / distribution and customer service activities.

Ensure on time and in full replenishment and avoid/minimize backorder.

Constant communication with internal and external customers.

Monitor and respect the annual transportation budget. Optimize transport and logistics aspects

Required Experience & Competences:

We expect the ideal candidate to have the below qualifications:

Team player

Strong analytical skills

Solid communication skills (both written and verbal)

Results focused, acts with high results accountability and ownership.

Change driver, creative thinker

Experience in similar positions

Experience with import / export / logistic & distribution aspects

Knowledge on Trade & Compliance being a strong added value

Technical mastery, ideally in ORACLE / SAP, with an advanced proficiency in Microsoft office (Word, Excel, Powerpoint. Power Bi and OneNote being and added value).

Language: Fluent in English, any other additional APAC language is a plus.

Your new team

You will join the dynamic APAC SNO team. The team is composed of several functions, covering the local packaging activities, the demand planning and portfolio lifecycle management activities. The team is located in Singapore, and this role reports to the APAC SNO Head. The APAC Customer Service Specialist will work in close collaboration with other functions in SNO (Value Stream Planner, Demand Planner and Customer Service Specialist from other regions), as well as other functions in Ferring Group (markets/customers).

Your new workplace is in the lively Singapore Central Business District right next to the Tanjong Pagar MRT station.

Location: Ferring Singapore

Ferring