Job Description

Job Responsibilities

• Receive queries and requests from phone calls and emails
• Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
• Provide accurate, personalised and anticipatory service with complete resolution
• Take necessary action to provide first call resolution within the required response time
• Ensure customer\xe2\x80\x99s issues are resolved, follow up with customers via call and email where necessary
• Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
• Work as a team to ensure that the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads / Manager
• To attend briefings/trainings conducted by Team lead / clients or Managers

Period:

• 1 year contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working Hours:

• Mon to Fri 8.00am to 5:30pm

Salary:

• Up to $2800 + PB

Requirements:

• Diploma and above
• Candidate with prior experience in customer service preferred
• Good command of English (written and spoken)
• Highly disciplined and meticulous
• Analytical with good problem-solving skills
• Organised, Self-motivated, Positive attitude and Result-oriented
• IT savvy with good working knowledge of Microsoft Office
• Strong phone and verbal communication skills along with active listening.
• Empathetic and customer-oriented, with a passion for service excellence
• Ability to multitask (e.g.: logging cases, checking Knowledge Base to retrieve information while on the call with customer)

Interested applicants, kindly email your detailed resume (MS Word format is preferred):nicholas@successhrc.com.sg (Reg No:R1549023)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)3 Shenton Way, #19-01 Shenton HouseSingapore 068805T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre