Job Description

Country: Singapore

Location: 28 Teban Gardens Crescent, Singapore

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we\'ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers\' service or billing complaints and obtaining customers\' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Key Responsibilities:

As a Customer Service Associate, you\xe2\x80\x99ll be responsible for:

• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers\' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Answering basic customer inquires on product availability, maintenance, and the status of orders.
• Resolves basic customers\' service or billing complaints.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Create the PR per SO from system to manage the SAP system, arrange the shipment per SO terms
• Others assignment as required.

Requirements

We are looking for people who are in customer service. If this is you, get in touch.

As a minimum you must have:

• Diploma/Degree in any field with minimum 5 years of relevant experience.
• Experience in HVAC/manufacturing industry is an advantage.
• Familiar with SAP system is preferred.
• Comfortable in supporting SEA region.
• Good communication and time management skill.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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