Customer Service (call Centre) | Bank | Shift | $3.5k
Singapore, Singapore
Job Description
Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank\'s products and services whenever the opportunity arises.Key Accountabilities & Responsibilities
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers\' requests
- To successfully cross-sell the Bank\'s products and services
- To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
- Min ITE levels or higher
- Possess high-quality customer service skills and a professional communication style
- Candidates with no experience are open to apply
- Able to commit to Staggered Shift Schedule (with shift allowance)
- Shift pattern:
- AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
- PM shift - 2pm to 11pm, 3pm to 12midnight
- 1 weekday off, 1 weekend off
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Job Detail
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Job IdJD1434872
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2500 - 3800 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned