Customer Service Care
Singapore, Singapore
Job Description
We are the servic centre for an internationally acclaimed brand known for its high quality consumer electronics. We are expanding and we invite you to be a part of our Team.
Responsibilities: Customer Service Care
- Attend to phone calls and CRMS
- Timely respond to customer\'s inquiries relating to product, service, warranty and delivery
- Manage customer\xe2\x80\x99s concerns and resolve issues
- Maintain detailed records of customer\'s complains, defects, cost and servicing records via CRM
- Arrange and follow up on product servicing and repair (between customer and service team)
- Arrange and follow up on product exchange (between customer, 3rd party transporter and warehouse)
- Issue and follow up on claims and spare parts arrangement with vendor
- All other ad hoc duties as and when required
- Experience in customer service role
- Customer centric attitude and work well under pressure
- Proficient in using Microsoft Office and Excel
- Fluent in spoken English, written and interpersonal communication skills and telephone etiquette
- Calm in handling complaints and emergencies
- Good follow-up skill, neat and well organized
- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
- Minimum GCE \xe2\x80\x98N\xe2\x80\x99 level or \xe2\x80\x98O\xe2\x80\x99 Level.
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Job Detail
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Job IdJD1271002
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned