Customer Service Consultant Contact Center
Job Description
JOB TITLE: Customer Service Consultant - Contact Center As a customer service representative, you will identify and address customers' uncertainties. Attending to email and phone enquiries, effective JOB TITLE: Customer Service Consultant - Contact Center As a customer service representative, you will identify and address customers' uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre's high level of accessibility. Working as a team ensuring that customers service level is met. Job Responsibilities: Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility Ensure communication with customers and clients with clear and relevant information Manage customers or client's feedback and complaints in a professional manner Perform post-case administration for future reference Job Requirements: ITE, Diploma or Degree in any field. Relevant insurance certification will be an advantage Minimum 2 years of experience in customer service in a contact center Enjoy people engagement and providing good advice and patience in dealing with complex problems Good interpersonal and communication skills Possess a pleasant and cheerful disposition Working Hours: 5 days workweek, 9.00am to 6.00pm
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Job Detail
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Job IdJD1229382
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$27600 - 36000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned