Customer Service Consultant Contact Center
Singapore, Singapore
Job Description
JOB TITLE: Customer Service Consultant - Contact Center As a customer service representative, you will identify and address customers\' uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre\xe2\x80\x99s high level of accessibility. Working as a team ensuring that customers service level is met.
Job Responsibilities:
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre\'s high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client\xe2\x80\x99s feedback and complaints in a professional manner
- Perform post-case administration for future reference
Job Requirements:
- ITE, Diploma or Degree in any field. Relevant insurance certification will be an advantage
- Minimum 2 years of experience in customer service in a contact center
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Working Hours: 5 days workweek, 9.00am to 6.00pm
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Job Detail
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Job IdJD1269895
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned