Customer Service Coordinator Woodlands / Service Coordinator Woodlands
Singapore, Singapore
Job Description
Monday - Friday: 8.15AM-5.45PM
Location: WoodlandsOur Client is dealing with Vacuum Solutions, Equipment & System and leading provider of waste management technology and services to government sectors.Responsibilities:
- Manage all customers\' service requests professionally and timely
- Prepare all necessary job documents for upcoming jobs
- Liaise with customer and agent for engineer\'s smooth boarding.
- Provide status update to line manager for all ongoing and prospective jobs
- Coordinate internally with internal technical experts to resolve customer queries
- Handle customers\' disputes or complaints and minimize such occurrences
- Maintain all Service records regarding and keep them accurate and up to date
- Track service work progress and handle all communication related to service requests with customers, subcontractors.
- Check subcontractor invoices to minimize disputes.
- Prepare invoices to customers.
\xc2\xb7 Nitec / High Nitec certificate
\xc2\xb7 Min 2 years relevant coordination experience preferably in 24/7 technical support environment
\xc2\xb7 Good customer service, coordination and organizing skill
\xc2\xb7 Good oral and written communication skills
\xc2\xb7 A self-starter resourceful team player yet able to work independently
\xc2\xb7 Able to work with people at all levelsJob Type Permanent Full TimeWorking Hours Monday - Friday: 8.15AM-5.45PMSalary From S$2,000.00 to S$2,200.00Location NorthClassification Customer Service / Call Center
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Job Detail
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Job IdJD1421906
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2000 - 2200 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned