Customer Service Director Asia Pacific
Singapore, Singapore
Job Description
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Job Responsibilities:
- Complete evaluation of the Customer Service departments across Discrete Automation
- Oracle ERP implementation
- SFDC CRM implementation
- International Trade Compliance conformity and auditing
- Record Retention conformity and auditing
- Creation of Power BI dashboards to track performance
- Adherence to common processes and practices across Asia Pacific
- Increased efficiency projects through back-office automation
- Management of Shared Service functions
- Assessment of Best Cost v High Cost positions
- Checkpoint requirements for Due Diligence
- EDI for Interco transactions
- Staff training for all processes and systems
- Consultation with Emerson Legal Council for contracts not following Emerson\xe2\x80\x99s standard Terms & Conditions
- Bachelor\xe2\x80\x99s Degree in Engineering or related discipline
- Minimum 10 years of relevant experience
- Knowledge of multiple ERP systems
- Ability to handle and prioritize multi-task functions in a fast-paced environment
WHY EMERSON Our Commitment to Our People Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company\xe2\x80\x99s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson . If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. We help customers in the world\xe2\x80\x99s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Our Causes \xe2\x80\x93 Planet, Humanity, Champion, Inclusion and Future \xe2\x80\x93 shape, define and fuel Emerson\xe2\x80\x99s culture while inspiring our innovative spirit and driving our focus. Whether you\xe2\x80\x99re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master\xe2\x80\x99s degree, you\xe2\x80\x99ll find opportunities with us. Join our team and start your journey today! No calls or agencies please.
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Job Detail
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Job IdJD1306767
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned