Job Description

To apply, kindly email us at management@zeeandelle.com with the below. Do note that only shortlisted applicants will be notified within 1 week.

• Subject Title: Application for [Position you're applying for]
• Resume inclusive of information: Name, Date of Birth, Contact Number, Recent Photo, Employment History, Expected Salary
• Tell us about yourself and why you want to join our team.

• The Customer Service E-commerce Executive is responsible for overseeing day to day sales operations while researching and developing new sales products to drive up sales revenue.
• Assist with daily sales operations including handling general and order-related enquiries via various platforms (including phone, email and IG DMs), and ensuring smooth and seamless pre and post-sales customer service.
• Organize and manage day to day deliveries, including printing of invoices and sending out of reminder emails to clients.
• Responsible for troubleshooting and resolving order processing and fulfillment-related issues.
• Conceptualize customized cake designs and create quotations and invoices for order processing based on client requirements.
• Responsible for ensuring all orders are communicated to the production team and resolving production-related issues in cooperation with the team.
• Manage and resolve all customer service recovery issues working in collaboration with the Manager.
• Managing inventory and ordering.
• Responsible for managing the operations of the online e-commerce website, including managing inventory levels, uploading of products, and resolving user experience feedback.
• Responsible for research and development of potential new product lines and menus.

• Excellent communication skills, written and spoken
• Passion for excellence and ability to build relationships with clients and understand their needs
• Responsible and results-oriented individual
• Able to start immediately
• Meticulous and able to multitask and manage time effectively
• Able to commit Tuesdays to Saturdays