Customer Service Executive (0102 May 2023)

Singapore, Singapore

Apply Now

Providing exceptional customer service to clients by handling their inquiries and complaints promptly and efficiently
Maintaining a high level of communication with clients via phone, email, and in-person
Managing all aspects of the customer journey, from inquiry to delivery and beyond
Resolving customer concerns by following established protocols and procedures
Maintaining detailed and accurate records of customer interactions, transactions, and complaints
Collaborating with various departments to ensure the effective and timely resolution of customer issues
Contributing to the development and implementation of customer service policies and procedures

Requirements

GCE N Level, GCE O Level or Professional Certificate
2- 3 years of solid career experience in transportation business
Experience with HMS (Haulage Management System) and new technologies
Proficient in MS Office
Good communication skills (both verbal and written) and excellent organizational abilities.
Capable to work independently
Positive attitude and customer-oriented
Capable of identifying and suggesting improvements
Able to work under pressure during peak periods & willing to take responsibility and accountability of their role.

Benefits

Chan Chee Meng

EA 07C3069

R1110620

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.