Customer Service Executive ($2500 $3200/aws/vb)
Singapore, Singapore
Job Description
$3200 + AWS + VB + allowance5 working days, Mon - Fri, normal office hoursLocation: CBDResponsibilities
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
- NITEC /Degree /Diploma and above or equivalent.
- Minimum 3 years of relevant experience.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Excellent communication and interpersonal skills
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sgSocial Share:More Information
- Salary Offer $2500-$3200
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Job Detail
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Job IdJD1484810
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2500 - 3200 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned