Job Description

Description

Please refer to below for the JD

• Point of contact for all assigned customers for any logistic and parts ordering question or request for help
• Handle and resolve customer complaints according to Logbook;
• Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas
• Generate ad-hoc reports and analysis for customers and management
• Monitor open customer orders and ensure timely delivery
• Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information
• Process orders according cut off and shipping schedule
• Maintain proper documentation related to customers\' info into share drive
• Manage customer credit issues, work with Kassel Finance to maintain updated record
• Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete the termination / new customer set up
• Support internal customer within division and HQ
• Backorder management and work closely with Inventory Planning to minimize backorders
• Participate in business review meeting with management and customers
• Prepare SOP for any new process that requested by customers
• Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order
• Conduct refresher training to assigned customers in the areas that they have highlighted
• To align, review and update SOP; identify improvement opportunities
• Undertake any ad hoc project and initiatives as assigned by the Management.

Requirements:

• Degree with 3 years of experience in customer service in automotive or service industry preferred
• Service-oriented with excellent communication skills, both verbal and written
• Good knowledge in SAP (SD module a must)
• Microsoft office proficient (Excel and PowerPoint)
• Excellent team player with positive attitude
• Knowledge and experience in supply chain
• Able to work under pressure with minimal supervision
• Strong problem-solving skills, goal oriented individual and ability to multi tasks.

Ref Ad: #EAT

Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:angelateh@recruitexpress.com.sg
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted

Industry

Industrial Machinery / Heavy Equipment

Specialization

Transportation / Logistics / Supply Chain

Location

Central, East

Employment Type

Permanent

Salary

S$2,601 - S$4,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Angela Teh Ling Wei.
CEI Registration No.: R1104464
Email: angelateh@recruitexpress.com.sg
Tel: 67860100
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express