Customer Service Executive Air Export
Job Description
The candidate should be resourceful and analytical, able to manage resources and obtain buy-in from internal and external stakeholders. Able to lead the Customer Service team effectively and make business decisions independently.
Job Scope
- Reporting to the Export Manager
- Responsible for overall customer service excellence
- Ensure day to day Customer Service activities conform to SOP
- Continuous process improvement and/or innovation
- Minimum 2 \xe2\x80\x93 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address Customers concerns or business needs - Participate in discussion on operational policies, standards and procedures - Manage teams in the workplace Mon to Fri 8.30am to 5.30pm Sat 8.30am to 12.30am ( alternate Sat upon confirmation )
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Job Detail
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Job IdJD1309691
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 079903, Singapore
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EducationNot mentioned