Customer Service Executive (airfreight)
Singapore, Singapore
Job Description
About the role
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.
What you will be doing
- Booking of flights with airlines
- Arrange shipments with customers and contractors
- Maintain good relationships with both internal and external stakeholders
- Handle all customers' enquiries timely and effectively
- Work closely with internal operations to meet customer’s requirements
- Ensure compliance with customer’s Standard Operating Procedures
- Ensure all data are updated correctly in system
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- Track and monitor shipments status and inform customer accordingly
- Monitors progress to achieve month end targets
- Work with billing team to close off jobs and issue invoice
- Take charge of supplier’s invoice disputes
- Take lead in issue resolutions
- Implement improvements to enhance service capability within the team
- All other ad-hoc work instructions from Supervisor / Manager
Requirements The successful candidate
- Diploma / Degree preferred
- Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
- Possess excellent communication and interpersonal skills
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Job Detail
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Job IdJD997163
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned