Job Description

About the role
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will doing

• Co-ordinate with overseas entities
• Knowledge of shipping terms & documents (Air & Sea, preferable)
• Respond to all customer enquiries promptly (calls and emails)
• Prioritise responsibilities / urgency of shipments
• Exercise flexibility in shipment handling and detailed handling of shipments
• Process Jobfile closing on a monthly basis
• Investigate root-cause of incidents and service failure
• Check on AWB/BL and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Check the validity on both buying and selling rates and ensure all shipment is profitable
• Obtain confirmation black & white support from Sales should it be a Commercial decision to load shipment with a negative figure.
• Check and confirm the draft debit notes from counterparts/supplier.
• Provide flight / vessel details, monitor shipments and feedback to customer on freight status timely.
• Ensure rates quoted to customers are applied correctly
• Good understanding of customers\xe2\x80\x99 SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction.
• Obtain charges approval from customer / overseas agent before shipment delivery
• Provide flight details and feedback to customer on freight status timely
• Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI
• To ensure import permit utilised or cancelled before expired and job file closures within KPI
• To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
• Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Requirements

The successful candidate

• Minimum GCE \xe2\x80\x98O\xe2\x80\x99 levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Good written and spoken English

• Self-discipline, initiative, responsible, independent
• Team player with good interpersonal & communication skills
• Customer service oriented

Able to work over-time when required

Bollor\xc3\xa9 Logistics