Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience--from order to delivery .

Key Responsibilities

Respond promptly to customer enquiries via chat, email, and phone Assist customers with order tracking, product enquiries, and aftersales support Coordinate with logistics and internal teams to resolve delivery or stock issues Handle return/exchange requests and follow up with customers professionally Update customers on order statuses and ensure timely resolution of issues Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

Entry-level candidates are welcome; training provided Strong communication and problem-solving skills Customer-first mindset and a calm, professional attitude Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture


Opportunities to grow within a fast-moving e-commerce company

Apply now

and help us deliver better online shopping experiences at JIJI!