We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers' requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.
:
Responsible for coordinating all import and export shipments based on allocation
Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)
Ensure daily customers' enquiries are attended to and not limited to order and delivery status
Handling incoming calls with the intent of providing customer satisfaction
Work in conjunction with sales representatives to provide pre-and / post-sales support
Ensure timely and accurately client invoicing and billings to customers
Purchase of insurance and arrange any insurance claim for customer
Responsible to draft and issue quotation to potential and existing customer
Any other ad-hoc duties task by manager
Requirements:
Minimum 2-years' experience in Customer Service (Freight Forwarding Industry preferred)
Ability to handle Cross Trade Shipment
Friendly and Customer Service Driven
A Team Player
* Good communication and customer service skills
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