Customer Service Executive / (healthcare)
Changi, Singapore, Singapore
Job Description
- 5 days work week (including weekends, usually Friday & Monday off)
- Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)
- Basic + Flexi Allowance + AWS + VB)
- Location: Changi (walking distance from MRT station)
- UK MNC company
- Permanent role
Responsibilities:
- Manage cases in line with the key directive of Assist First, Verify Later
- Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures
- Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
- Ensure incoming calls are answered promptly, appropriately and courteously.
- Ensure inbound requests are handled in timely efficient manner
- To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
- Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
- Organise the full range of medical and security services for clients, utilising the internal resources and external correspondents where necessary
- Diploma or equivalent
- Min 1-2 years working experience
- Experience in call centers, assistance companies and/or hospitality industry an advantage
Working Hours Mon-Fri
Salary From S$3,000.00 to S$3,500.00
Location East
Classification Customer Service / Call Center
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Job Detail
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Job IdJD1398060
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3000 - 3500 per month
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Employment StatusPermanent
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Job LocationChangi, Singapore, Singapore
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EducationNot mentioned