Job Description

Description

• Provide support on pre-sales through various customer touch-points on a daily basis; Manage post-sales service-related matters for existing clients received includes difficult post-sales follow-ups, closure of pending contract statuses and queries on transplant related matters.

• Resolve customer\'s feedback/complaint from various channels.

• Actively encourage clients from annual storage payment plans to company\'s prepayment plans, increasing company\'s cashflow and retention of clients.

• Provide ad-hoc support and assistance to trouble-shoot systems by performing in-house verifications and contacting clients to verify.

Requirements

• Diploma with minimum 3 years Customer Service experience (preferably from call centre / telemarketing)

• Passion for service and possess excellent communication skills and telephone etiquette

• Candidate with email writing skills will be an added advantage

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Tan Jia Min

Registration Number: R23114522

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!

Additional Company Information

Registration No.

200701947W

EA No.

06C2859

Company Size

51 - 200 Employees

Average Processing Time

16 days

Industry

Human Resources Management / Consulting

Company photos

1/10

MCI Career Services