Job Description

Responsibilities:


Process customer orders, generate invoices, and manage credit/debit notes accurately and promptly. Prepare and manage shipping and export documentation including Letters of Credit, Free Trade Agreement Forms and Certificates of Origin. Coordinate shipment arrangements by liaising with customers, forwarders, and third-party logistics providers to ensure timely export declarations and deliveries. Communicate effectively with customers regarding enquiries, deliveries, stock availability, and production lead times.
o Manage customer feedback and complaints by coordinating with internal departments (e.g., Quality, o Purchasing, Planning, Logistics, and Production) to resolve issues and process valid claims or replacements.


Monitor and expedite order fulfilment to ensure on-time shipment and delivery performance. Track outstanding orders and proactively update customers on order status or potential delays. Support ad-hoc assignments and administrative tasks as required by the Manager.


Requirements:


Diploma in Logistics & Supply Chain Management 1 to 2 years of relevant experience in customer service, order processing, or logistics (experience in manufacturing or B2B environments is an advantage) Strong communication and interpersonal skills with the ability to work effectively across teams and with external stakeholders Proficient in Microsoft Word and Excel Experience with ERP systems (e.g., SAP SD module) will be an added advantage Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment

Please submit your resume in MS Word format to

sunnie@united-personnel.com

Please remember to include your

1) Recent photo

2) Current salary & Expected salary

3) Notice period

UNITED PERSONNEL SERVICES


21 Bukit Batok Crescent


#11-74 WCEGA Tower


Singapore 658065


Tel: +65 6565 1939


www.united-personnel.com




EA Licence Number: 05C5278


Registration No.: R1103477




(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)