Customer Service Executive
Singapore, Singapore
Job Description
b'
Objectives: To be able to utilise interpersonal and organisational skills to achieve After Market\'s goals that primarily focuses on enhancing the overall customer experience through a timely and professional approach, while being expedient, collaborative and solutions oriented.
Responsibilities:
- Monitor all customer inquiries and complaints and assist in effective resolution
- Coordinate with customers on their requests and ensure optimal level of customer service
- Provide proactive after sales support for new / existing customers
- Update of contract details on CRM tool
- Creation of work orders upon successful order close
- Scheduling of field engineer and follow up of service deliveries as well as renewal of contracts
- Handling of field engineer schedule, flight and hotel arrangement and other travelling matters
- Facilitate in the exchange of ideas / feedback / concerns of field personnel
- Be effectively communicative with the team and work together on finding solutions
- Coordinate with logistics partners for new machine deliveries
- Place orders for after market spare parts and arrange for installation / delivery to the customers
- Receive customer enquiries and provide quotation on pricing, availability, order, and shipment status
- Prepare training agenda, training notes and materials and coordinate scheduling of training classes for distributors and customers
- Maintain products brochure, by keeping current with supply
- Performs other duties as may be assigned
- Minimum Diploma in Business/Sales & marketing or related discipline
- Minimum 3 years\xe2\x80\x99 customer related experience
- Good work knowledge of CRM software
- Excellent communication skills and customer orientation with the ability to adapt/respond to different types of characters.
- Knowledge of mediation and conflict resolution techniques is preferable
- A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1305018
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned