Customer Service Executive
Singapore, Singapore
Job Description
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Duties:
To assist the Manager in the implementation of Customer Service Tasks and Duties.
Receive and attend to customer\xe2\x80\x99s enquiry, feedback and complaints.
Analyze customer\xe2\x80\x99s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
Monitoring and report on Customer survey and feedback.
Develop, implement and monitor suitable activities e.g. Seminar, Bowling events and program to reward, build rapport and provide value-added service to the Customers.
Development and maintenance of Customers\' data for implementation of feasible Customer Service program in the ERP & CRM systems.
Digital Marketing Service support such as maintenance and monitoring and follow up attendance to Customers\' requests from Web-site.
Development and setting up of Digital Marketing platform to existing subscribers and Business Associates.
Requirements:
Diploma In Computer/ Mass Communications/ Business Studies.
Proficient in ERP / CRM software
Customer Service / E-Commerce skills knowledge is an added advantage.
Monthly Basic Pay & CPF + AWS + Perm Staff Benefits.
Tel
hr@singtact.com
Remarks
Job category 1
Admin/ HR
Job category 2
Customer Service/ Call Centres Telemarketing
Job category 3
Job Nature
Permanent
To assist the Manager in the implementation of Customer Service Tasks and Duties.
Receive and attend to customer\xe2\x80\x99s enquiry, feedback and complaints.
Analyze customer\xe2\x80\x99s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
Monitoring and report on Customer survey and feedback.
Develop, implement and monitor suitable activities e.g. Seminar, Bowling events and program to reward, build rapport and provide value-added service to the Customers.
Development and maintenance of Customers\' data for implementation of feasible Customer Service program in the ERP & CRM systems.
Digital Marketing Service support such as maintenance and monitoring and follow up attendance to Customers\' requests from Web-site.
Development and setting up of Digital Marketing platform to existing subscribers and Business Associates.
Requirements:
Diploma In Computer/ Mass Communications/ Business Studies.
Proficient in ERP / CRM software
Customer Service / E-Commerce skills knowledge is an added advantage.
Monthly Basic Pay & CPF + AWS + Perm Staff Benefits.
Tel
hr@singtact.com
Remarks
Job category 1
Admin/ HR
Job category 2
Customer Service/ Call Centres Telemarketing
Job category 3
Job Nature
Permanent
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Job Detail
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Job IdJD1306863
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned