Job Description

Nice to meet you! We are Ascenda.

Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world\'s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you\'ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to deliver magical moments for their customers. That\'s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

What we offer? A role like no other!
We\'re looking for a Customer Service driven individual who is keen to learn and grow in a fast-paced environment.

In this role you will be expected to :

• Quickly resolve customer queries by phone and email.

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer and partner escalations

• General administration, reporting and special projects

• Build sustainable relationships of trust through open and interactive communication

What We Are Looking For:

• Minimum Diploma holder
• Minimum 2 years experience working in a call centre, handling inbound calls and emails.
• Previous experience with the airline, hotel or loyalty / rewards industry would be a great advantage
• Prior experience and willingness to work on overnight shift and weekends and public holidays.
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment
• Self-motivated and be able to work unsupervised.
• Fun outlook, positive attitude and can-do mindset
• Strong communication and interpersonal skills
• Excellent English communication is required. Knowledge of second language is an advantage
• Strong cross-cultural awareness
• Prior exposure to a web-driven environment

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

High growth environment & exponential career development

Mobile & flexible work environment

Competitive compensation

Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Ascenda Loyalty