Customer Service Executive
Job Description
About Us:
CMS is last-mile and courier delivery company dedicated to providing top-notch delivery solutions to our clients. We pride ourselves on our commitment to exceptional customer service, timely deliveries, and efficient logistics. As we continue to grow, we are seeking a Client Service Executive to join our dynamic team and play a crucial role in ensuring client satisfaction and smooth operations.
Position Overview:
As a Customer Service Executive, you will be the primary point of contact between our company and our valued clients. Your role will be pivotal in maintaining and enhancing client relationships, resolving inquiries, and ensuring the delivery process runs seamlessly. You will also provide administrative support for billing related matters and collaborate with various stakeholders to guarantee that client needs are met and exceeded.
Key Responsibilities:
- Customer Relationship Management
- Inquiry Handling
- Order Coordination
- Issue Resolution
- Client Feedback
- Documentation and Reporting
Min Diplomat or A Level in any field. Proven experience in a client service or customer support role. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Ability to work well under pressure and meet deadlines. Proficiency in MS Office Suite and CRM software. Knowledge of logistics and delivery processes is a plus.
Benefits:
Competitive salary and monthly performance-based bonuses. Salary indicated is the min. Good candidate with relevant experience can earn up to $3300/mth. Career growth opportunities within dynamic and innovative company. A collaborative and supportive work environment.
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Job Detail
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Job IdJD1379000
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned