Job Description

Position title : Customer Service Executive

Location: Kallang avenue

Working Days: 5.5 days alt, work 1 Saturday per month

Working hours : 9am - 6pm ; 9am - 1pm

Salary : Basic $1800 - $2200 (depends on experience) with Commission - $200 ~ $250

Responsible:

• To support Account Servicing Team in the day-to-day sales operation matters which includes servicing, co-ordinating and follow-up on job specifications to ensure 100% customers\' satisfaction.
• Liaise with inter-departments in co-ordinating jobs in progress.
• Responsible for the booking in and tracking of jobs and work closely with production and project operation team.
• Undertake a variety of sales tasks to meet 100% customer satisfaction and provide best and practical solutions for projects.
• To ensure prompt and punctual submission and approval of all claims/reports and fulfil all areas of responsibilities as a team member.
• To follow-up and work closely with Accounts Department in minimizing unbilled jobs, load-in jobs, overdue payment and bad debts collection.
• Any other responsibilities/tasks assigned by his/her superior.
• Undertake and assist ad-hoc projects when required.

Job Responsibility for Individual Sales Account

• Responsible for client servicing, ability to take brief and interact with customer.
• Manage projects from planning to implementation and to ensure timely delivery and execution of customer requirements.
• To co-ordinate with Support Teams in meeting customer requirements.
• Undertake a variety of tasks to meet 100% customer satisfaction and provide the best and most practical solutions for projects.
• Willing to take on tasks essential for meeting sales targets.
• Responsible for preparing sales quotation, project deliveries, budget and project schedule based on clients\' requirements.

Customer Support

• To handle incoming calls, sales enquiries and service walk in customers.
• Establish and maintain good rapport and relationship with valued customers.
• To facilitate with various departments in resolving customers\' complaints and operational issues to achieve customers\' satisfaction.
• Ensure customer service experience is well achieved within own effort and commitment.
• To assist new sales staff in jobs processing and co-ordination.
• To work with Traffic and DnB Team in the required sales operational support.

Job Requirements

• Minimum 3 years of working experience in customer service support function.

Interested Personal kindly contact WhatApps :+65 8833 7969(Lydia)

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Additional Information

Career Level

Junior Executive

Qualification

Primary/Secondary School/O Level

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

9 days

Industry

Human Resources Management / Consulting

The Supreme HR Advisory