Job Description

Who we are

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard \xe2\x80\x93 your next great opportunity is just a few clicks away!

What you will do:

First contact point for customers placing orders via EDI, fax or email. Attending to customer queries, process orders, shipments, and invoices in conformance to SOP and KPI standards.

Entering of orders and generating reports, shipping documents and Tax Invoices in BaaN. Liaising with regional sales personnel and general administrative duties including filing of sales invoices and etc.

How you will do it:

Order Entry thru manual or EDI

Acknowledge sales orders and enter into BaaN, weekly update of sales orders status to customers.

Sales Coordination

Attend to phone calls

Communicate with customers with pricing updates; discount confirmation based on DOA, schedule and shipment updates

Provide acknowledgement of sales orders and confirm shipping details

Assist customer in determining appropriate merchandise to purchase

Shipment & Delivery

Process order from point to order to point of shipment

Coordinate closely with sales, warehouse and logistics to meet customers\xe2\x80\x99 expectations and requirements

Prepare Proforma Invoice for Advance Payment/ Letter of Credit orders,

Coordinate closely with Planning, warehouse and logistics to meet customers\xe2\x80\x99 expectations and requirements

Prepare shipping documents for export in line with the customer\xe2\x80\x99s requirements and regulatory obligations

Dispatching of shipping documents documents/Tax Invoice timely to the customer.

Others

Attend to the escalation from the customers to provide the appropriate win-win solutions

Establish proper filing and ensure that all master files are updated regularly

Prepare and disseminate relevant periodic sales reports / open order reports / performance reports

What we look for:

Diploma/ Degree in Business Administration, Purchasing, Logistics, Transportation, Supply Chain Management, Engineering or equivalent, with at least 3-5 years of experience in related roles & job scopes Experience with BaaN / Oracle would be an advantage

Good Export Shipping, Letter of Credit knowledge

Good customer service and interpersonal skills

Enjoy interacting with people

Location: Serangoon North Ave 5

What we offer:

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

On the job/cross training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

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Johnson Controls