Customer Service Executive (spares Order Desk)

Singapore, Singapore

Job Description


Job Scope

  • Reports to the Head of Operations
  • Responsible for the day-to-day activities of customer service executives within established policies and procedures
  • To manage customers adjustments, claims, quotations, and process customer orders, as well as to ensure customer satisfaction through communication and timely responses to assigned customers
  • Lead the team to work with Customer Service Managers closely towards customers\' satisfaction
  • Coordinates within the spares team to ensure spares OTD and company objectives are met
  • To ensure accurate and timely billing/invoicing to customers
  • Coordinates with other departments to resolve issues involving the customer services department
  • To track stock availability and create shipping documents, maintain records of transactions and interactions, as well as to update ERP (SAP) and Database (Microsoft Access)
  • To participate in the after-work hours AOG duty schedule
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department
  • Be responsible, and to prepare, present and/or participate in performance related topics
  • To be familiar with the company\xe2\x80\x99s obligations in relation to the contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc)
  • To meet the Key Performance Indices set forth by the supervisor
  • To participate in cross functional improvement projects
  • To assist in other tasks that the supervisor may assign from time to time (included but not limited to duties setup above)
Requirements
  • Good verbal and written communication skills.
  • Computer skills are required, experience with SAP and Microsoft Excel will be advantageous.
  • Previous experience in aerospace industry, administrative and/or customer support is preferred, but fresh graduates with right attitude are welcome to apply too.
  • Willing to work in Seletar area.
Job Types: Full-time, Permanent Salary: $2,800.00 - $3,300.00 per month COVID-19 considerations:
Fully Vaccinated Education:
  • Lower Secondary Qualification (Preferred)
Experience:
  • Aviation/ Aerospace: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Spares Order Desk: 1 year (Preferred)
  • SAP: 1 year (Preferred)

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Job Detail

  • Job Id
    JD1311612
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned