Job Description

Summary:

• Location: Choa Chu Kang
• Working Day: Monday to Friday (8am to 5.30pm)
• AWS 1 Month
• Bonus Up to 2.5 to 3 Month
• Permanent position

Responsibilities:
Manage Customer Service

• Implement appropriate solutions to address customers\xe2\x80\x99 queries based on sales and/or customers management knowledge.
• Understand customer requirements and needs to improve customer relationships.
• Ensure all customer queries are addressed and replied in a timely manner.
• Ensure all customers queries are properly documented.
• Analyse customer queries to improve retail services.
• Work with commercial vendors/suppliers to resolve product defects and customer feedbacks.

Administration Management

• Assist GM and Managers in administration matters in OR.
• Administer and manage the contract with commercial vendors/suppliers, preparation of monthly sales reports, and vendor onboarding process.
• Ensure payment processing for commercial vendors/suppliers are timely executed and accurate.
• Perform the stock adjustment in SAP based on approval from GM and Managers.
• Manage all internal Division PO/PR purchases.
• Work with allocated resources to ensure alignment of interests within business activities.
• Apply and comply with operational policies, standards, and procedures.
• Assist GM and managers in preparation of data and reports.

Requirement:

• Diploma / Degree preferred
• Minimum of 2 years experience in customer service
• Possess excellent communication and interpersonal skills
• Knowledge in logistics industry will be advantage
• Ability to work independently, meticulous, self-motivator and a team player
• Proficient in MS Office & able to work independently

Interested candidate for this role can forward their CVs in MS Word format to alex@triton-ai.com

Reg No. R1549345
Triton AI Pte Ltd
License no. 21C0661