Customer Service Executive
Woodlands, Singapore, Singapore
Job Description
You will be responsible for:
- Answering phone calls and emails from exhibitors and visitors and resolving their queries and complaints in a professional and timely manner.
- Providing information about our fair, such as dates, venues, registration, fees, transportation, accommodation, etc.
- Processing applications, payments, refunds, and cancellations, and ensuring exhibitor and visitor satisfaction throughout the process.
- Maintaining accurate records of exhibitor and visitor interactions, feedback, and transactions, and reporting any issues or trends to the management.
- Collaborating with other departments to ensure smooth operations and fair success.
- A diploma or degree in any field, preferably with some experience in customer service or exhibition industry.
- Excellent communication skills in English and Mandarin, both written and spoken. Cantonese is a plus.
- A positive attitude, a customer-oriented mindset, and a passion for delivering exceptional service.
- A high level of professionalism, integrity, and accountability.
- The ability to work independently and as part of a team, and to handle multiple tasks and prioritize effectively.
- The ability to work under pressure and adapt to changing situations.
- The ability to travel frequently to different markets and regions.
Kenfair International Pte Limited
Founded: 2023
We are a leading exhibition company based in Hong Kong, organizing an annual toy, gift, and household product fair that is one of the largest and most influential in the industry - Mega Show 1 & 2. We are looking for a customer service executive to join our team and provide excellent service to our exhibitors and visitors.
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Job Detail
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Job IdJD1318368
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2 per month
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Employment StatusPermanent
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Job LocationWoodlands, Singapore, Singapore
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EducationNot mentioned