Customer Service Helpdesk (l1 Support)

Singapore 569141, Singapore

Apply Now

Experiences

Job Scope

Perform follow-ups to ensure problems have been resolved.
Communicate problems and issues through weekly update in meeting
Provide suggestion and solution to user
Work with technology/ support or PMO in resolving issues
Proactive management of production support by responding to email and chat queries
Understand and record issues for tracking or investigation purpose based on current system and new enhancements/features.
Automation process for issue recording and sharing.

Duties

Perform post-resolution follow-ups to ensure problems have been adequately resolved.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Continuous suggestion for improvement of the system, job automation, performance tuning.
Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system usage
Required individual which is productive, dedicated, manage time well with great heaps of patience.

Job Types: Full-time, Fresh graduate Salary: $3,000.00 - $5,300.00 per month Benefits:

Schedule:

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.