Job Description

Description

As a Customer Service Manager, you will mentor and coach our service staff to deliver outstanding customer service. This role will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Key Responsibilities

Team Management

• Manage the team to ensure all work are properly handled in a timely manner
• Coordinate with department heads to ensure important metrics are met
• Provide resolutions on matters that are called out to be resolved
• Review on process and identify potential work stoppage
• Implementation of new work process for better efficiency and productivity
• Conduct regular meetings with departments and inter-companies (deliveries, stock inventories, drop shipment schedules, etc.) to ensure customers' requirements are met

Customer Management

• Maintain and build good working relationship with customers
• Follow up on sales enquires and provide sales quotation while managing customer orders and providing updates on deliveries
• Handle complaints and work with the relevant departments to resolve or provide solution on the complaints
• Expedite all AOG orders
• Administrating payment status or credit notes with customers

Sales Management

• Identify new business opportunities
• Develop profitable business with new and existing customers
• Manage and improve in house sales process
• Supervise and lead sales to ensure designated sales targets are achieved
• Support sales expansion activities, trade shows and introduce new products to customers

Export Control Compliance (ECC)

• Identify potential ECC violations
• Follow up with ECC required documents for order processing with customers
• Perform screening for new customers to ensure that there are no red flags
• Review all red flags or potential violations with customer service team
• Ensure proper documentations are kept that is in compliance to ECC policies
• Ensure controlled items to be properly documented with the vital licensing application
• Conduct functional training to relevant employees on the latest requirements of ECC

Qualifications

• Good degree in any subject area
• 3 to 5 years in the aviation industry
• Proficient in MS Office application.
• Good interpersonal and communication skills.
• The incumbent will possess high levels of energy, initiative and is a great teammate.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD(TM)

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.