Customer Service Manager ($3500 $5000/aws/vb)
Singapore, Singapore
Job Description
$5K+ AWS + VB + allowance
5 working days, Mon - Fri, normal office hours
Location: West
Responsibilities
- Oversee the customer service operations and ensure a high level of customer satisfaction.
- Resolve escalated customer complaints or issues, demonstrating empathy, professionalism, and a commitment to finding effective solutions.
- Develop and implement strategies to improve customer service standards and enhance the overall customer experience.
- Develop and implement inspection procedures to ensure the efficient operation of all facilities.
- Conduct regular inspections of equipment, facilities, and services to identify any issues or maintenance requirements.
- Prepare comprehensive monthly reports based on inspection findings and present them to senior management.
- Include detailed information on maintenance requirements, areas of improvement, and suggested rectifications.
- Collaborate with relevant departments to address any reported issues promptly.
- Bachelor\xe2\x80\x99s degree in business administration, facility management, or any customer service or equivalent.
- Minimum 4 years of relevant experience.
- Familiarity with vendor management and contract negotiation processes is a plus.
- Excellent communication and interpersonal skills
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Please connect us via LinkedIn as follows for efficient messaging:
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Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $3500-$5000
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Job Detail
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Job IdJD1349061
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 - 5000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned